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TES may be an effective option in the following situations:

• Coverage for leaves of absence
• Workload surges, including seasonal or cyclical demand (typically less than one year)
• Temporary backfill while recruiting for a fixed-term or regular staff position
• Scenarios where funding or long-term staffing needs are not yet confirmed

Key Considerations:

• Duration: Assignments are typically short-term, often not exceeding six months, but can be extended up to one year.
• Benefits: TES employees receive the same benefits as regular staff members, with the exception of paid time off (PTO) and holiday pay. However, they do receive 72 hours of paid sick leave per the Pittsburgh Paid Sick Days Act.
• Cost and Overhead: The TES bill rate includes the employee's hourly wage, the applicable fringe benefit rate and a 21.5% overhead fee.

• Administrative and Office Support: General clerical tasks, receptionist duties, calendar management, data entry and executive support
• Finance and Business Operations: Support for budgeting, invoicing, procurement and financial data processing
• Academic and Research Support: Assistance with scheduling, event logistics and basic research support for academic departments, research centers and labs
• Student Services and Enrollment Support: Help with admissions, registration, student advising offices and front-facing student support roles
• Project and Event Coordination: Support for planning and executing events, conferences and short-term projects
• Communications and Marketing: Content support, email coordination, social media scheduling and basic graphic design assistance
• Library and Instructional Services: Help with circulation desks, administrative library tasks and instructional support coordination
• Customer Service and Campus Services: Roles in the campus bookstore, post office, dining services and other areas involving face-to-face service
• Entry-Level Technical Roles: Roles in IT support/help desk, data entry/data support, lab technicians and junior web-developers
• NOTE: TES does not support union-represented roles or union-related job requests in accordance with collective bargaining agreements.

The bill rate for a TES employee includes:

• The employee's hourly rate of pay (confirmed with the hiring manager)
• The applicable fringe benefit rate
• A TES overhead rate of 21.5%*

All charges are automatically billed to the department's Oracle string entered in Workday by the department's finance reviewer. To estimate the total cost, use the TES rate calculator [xlsx] to determine the rate for your temporary position.

*External temporary staffing vendors commonly charge 40–60% overhead rate with additional conversion fees should you want to hire their employee into a regular position with your department.

Star Broadus, manager

Star joined ºÚÁÏÕýÄÜÁ¿ in 2022 as manager of Temporary Employment Services. She has expanded the unit's work beyond administrative roles to include academic support services, strengthening how the university meets short-term staffing needs.

An active member of the ºÚÁÏÕýÄÜÁ¿ community, Star serves as a divisional representative on Staff Council and co-chairs the university's annual Food Drive. She is an alumna of the Executive Leadership Academy: Strategies for Advancing Women.

With more than 20 years of cross-industry experience, Star brings a broad perspective to her work in human resources. She holds an MBA from Carlow University and a bachelor's degree in public administration from the University of Pittsburgh.

Allison Turner, recruiter

Allison began her career at ºÚÁÏÕýÄÜÁ¿ in December 2005 as a temporary employee with Temporary Employment Services. She later joined the Office of Human Resources, starting as an administrative assistant and eventually moving into her current role as a recruiter for TES and Heinz College.

With more than 30 years of experience spanning human resources, banking and administrative support, Allison has worked in a range of industries, including higher education, financial services, health insurance and title insurance. She is an active member of the Pittsburgh Human Resources Association and the Society for Human Resource Management.

Allison thrives on connecting with people and matching their skills and experience to the right opportunities.

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"I was welcomed into the TES process with open arms, warm smiles and generous support. Star and Allison were there for me from day one — fully engaged, proactive and genuinely invested in my success. Communication was consistent and encouraging, with a roll-up-your-sleeves attitude that kept me motivated."

— Yvonne Yates, senior business administrator, Center for Shared Prosperity