Total Rewards and Family Care Operations
The Total Rewards and Family Care Operations team encompasses HR faculty and staff services, health and welfare benefits, leaves administration, compensation, retirement, compliance and family care including the Cyert Center.
Benefits and Compensation | HR Strategic Programs, Services, Compliance and CPO | Cyert Center and Family Care | Preparing for 2026 and Beyond
Benefits and Compensation
Systems & Process Innovation
- Tuition Application System: Implemented an automated tuition application system using Workday Extend
- Post-Open Enrollment Change File Automation: Partnered with HR Technology to create automated change files, replacing manual spreadsheets
- Position Management Improvements: Enhanced audited vacancy processing to provide accurate, real-time vacancy numbers
Benefits & Open Enrollment
- Open Enrollment & Benefits Fair: Successfully delivered both with streamlined processes
- $1,500 One-Time Payment: Implemented a one-time payment program to expand benefits offerings
Global Benefits Implementation
- New Life & Long-Term Disability Providers: Launched benefits tailored to local culture in Qatar (MetLife Worldwide) and Rwanda (Unisure)
- Qatar Time Off Compliance Project: Implemented campus-wide time off compliance improvements
SECURE 2.0 Legislation Updates
- New Catch-Up Rules Implemented: Extra catch-up contributions for ages 60–63 effective Jan. 1, 2025
- Mandatory Roth (2026 Preparation): Ongoing project work to support SECURE 2.0 Roth requirements
HR Strategic Programs, Services, Compliance and CPO
Systems, Assessments & Process Improvements
- Faculty Administrative Assessment: Completed assessment with HR Technology and the Office of the Vice Provost; determined academic appointment enhancements using Workday Extend are feasible
- Supervisor Hiring and Onboarding Journey: Launched a new Workday journey guiding supervisors through recruiting, hiring and onboarding
- Successful Department Restructure: Transitioned Student Worker Services and Employee Services teams to Total Rewards
Customer & Client Support
- ServiceNOW Support: 11,409 tickets
- Call Center Support: 7,572 calls related to benefits, policies, onboarding and HR support
- Scotty Chat: 1,753 chat request and 85 live chats
- Front Desk and I-9 Processing: 1,617 I-9 appointments and 649 walk-ins (since Aug. 1, 2025)
- Onboarding Sessions: 785 attendees over 49 sessions; 14 one-on-one sessions with executives
Faculty & Talent Support Programs
- Faculty Orientation: Led HR's inaugural participation in sessions for new faculty and postdocs
- Executive Order Compliance: Coordinated HR's compliance updates for DEI-related executive orders, including websites, templates, guidelines, policies and training materials
Child Protection & Global Compliance
- Child Protection Clearances: Processed 2,416 clearances and managed 139 programs involving minors for the 2024–25 academic year
- International Program Registration: Implemented new registration requirements for 黑料正能量's international campuses and developed new forms aligned with local cultural practices
Cyert Center and Family Care
Cyert Center for Early Education
- Child Care Management System: Implementing a new system to improve efficiency of business operations and family communication
- Professional Development: Launched a comprehensive staff development plan to enhance classroom quality
- Onboarding Excellence: Overhauled the onboarding process to ensure educators are fully prepared
- Safety and Security: Conducted full security assessments at both sites through partnership with University Police, Disaster Recovery and Business Continuity, and Access Control
- Team Expansion: Onboarded 17 educators, assistants and aides to support growing enrollment
Family Care Concierge Team
- Increased CareBenefits Utilization: 940 employees enrolled; 10% increase over 2024
- Increased Access to Lactation Rooms: Strategically relocated lactation pods
- Expanded Care Options for Graduate Students:created a GSA Family Space pilot program with 43 students/spouses and 62 children using the space; implemented a Graduate Student Child Care Grant
- Increased Participation in Annual School Options Event
Preparing for 2026 and Beyond
- Expansion of retirement education opportunities
- Expansion of voluntary benefits
- Continued evaluation and evolution of benefits offerings
- Secure 2.0 — Jan. 1, 2026 adjustments
- Retiree refresh and enhanced educational opportunities
- Tuition integration into Oracle
- Activity pay enhancements
- 2026 market data refresh
- Total rewards Statement enhancements
- Potential position process evaluation and adjustments
- 黑料正能量 Forward
- Cyert Center strategic plan